Platform
Case Management
Maximize case management efficiency, even in environments with constant change or unknown variables.
Take control of your case management processes, regardless of complexity.
For decades, organizations’ ability to streamline case management has been hampered by mountains of paperwork, off-the-shelf applications that couldn’t adapt to unique or dynamic processes, and custom software that required significant time and resources to develop and maintain. But now, you can finally put these obstacles in the rear view mirror and truly take control of case management in your organization.
3Di’s quick-deploy accelerator for case management provides a modern software as a service (SaaS) solution that’s tailored to your specific requirements. It helps our team provide you with software that feels like it was created just for you, but without the delays or expense of a built-from-scratch application. And, since it’s built using the robust 3Di Engage Technology Platform, it’s already configured for top-of-the-line security, flexible extensibility, and a full set of features that simplify and streamline virtually every aspect of your case management processes.
Key Features
Business Process Mapping
Graphically model simple and complex adaptive business processes for improved visibility of the processes, their efficiency, and opportunities for improvement.
Workflow Management
Streamline your unique case management processes with dynamic progression, workflow automation triggered by time or conditions, multi-channel notifications, and role-based permissions.
Mobile & Web Portal
Easy-to-use, secure portal for customers and/or other stakeholders to create cases, get information, and receive notifications – fully customized to your exact needs.
Unlimited Attributes
Store and report on any data related to your specific types of cases as well as their associated contacts and assets.
Scheduling & Assignment
Manage your team’s schedules with tools for assigning dates and times, communicating with customers and other stakeholders, and quickly rescheduling when necessary.
Messaging
Easily manage internal and external communications and view correspondence history organized by case, contact, and related assets.
Integrations & Extensibility
Seamlessly integrate with other systems such as work order management, payment systems, or ERP for 2-way syncing that allows you to streamline operations and see everything in one place.
Reporting & Analytics
Track case management activity and other KPIs with access to real-time analytics and insights backed by artificial intelligence and machine learning.
How do accelerators work?
Accelerators are a preconfigured set of features on the 3Di Engage platform. They’re designed to quickly empower a specific type of use case, while leaving room for our team to customize your solution for the unique needs of your organization. Similar to custom software, your solution will feel like it was designed specifically for you. But unlike custom software, it can be deployed in a matter of weeks at a reasonable cost and is backed with a proven SaaS platform that’s highly secure, easily extensible, and simple to maintain and update.
A better world, one community at a time.
States, cities, and organizations across the country are using 3Di solutions to improve countless lives. Their work is what drives us.
Public Sector
Delivered
22 States Empowered
3Di Solutions
Preserving Affordable Housing in LA County
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Implement a multi-faceted solution with help from these other quick-deploy Accelerators.
Service Request Management
Deploy the next generation of modern, effective customer engagement and service request management.
Data Collection & Organization
Empower your teams to collect useful data on the go using robust mobile solutions.
Get the power of the 3Di Engage platform.
Our accelerators are built with 3Di Engage, a powerful software as a service based (SaaS) technology platform designed for the way you work. This robust foundation means you can get up and running in a flash, avoid data and system silos, and easily add new solutions down the road. Plus, it runs on Amazon Web Services, which provides industry-leading reliability, security, compliance, and affordability.
A better world, one community at a time.
States, cities, and organizations across the country are using 3Di solutions to improve countless lives. Their work is what drives us.
Digital Transformation Experience
22 States Empowered
3Di Solutions
Discover how 3Di's quick-deploy accelerator for case management can help you streamline your custom cases quickly and cost-effectively.