Platform
Connect People, Power Processes, Push Forward
3Di Engage is an advanced no-code, SaaS-based, Technology Platform that uses Acclerators to Modernize Business Processes, Connect Stakeholders & Build Operational Efficiencies.
Transforming Business Processes for a Digital Future.
At 3Di, we understand that true digital transformation depends on the seamless integration of processes, services, roles, people, and assets. Many existing solutions fail to connect these elements, hindering meaningful change. That’s why we created 3Di Engage, a robust platform designed to modernize processes, enhance stakeholder engagement, and drive operational efficiency. For over 20 years, we’ve been helping industries transform their business processes, enabling them to achieve process excellence and stay ahead in a fast-evolving digital landscape.
Some 3Di Engage solutions are so popular that we offer them as turnkey products. Just like everything on the 3Di Engage Platform, these can be customized, integrated, and extended however you need them.
Everything You Need, All in One Place
3Di Engage is packed full of tools to manage the people, processes, and assets relevant to your solution, as well as all the connections between them. From organization to automation and everything in between, 3Di Engage has what you need.
3Di Engage has been built with the power to envision complex use case environments and create powerful user interfaces that perfectly manage your people, assets and processes together from one place. It integrates effectively with your existing technology stacks and allows you to scale as you grow.
Customer Relationship Management (CRM)
Simplify customer engagement with comprehensive contact information, campaign management, and simplified communications.
Asset Management
Keep all the assets you track organized with a flexible and scalable digital inventory.
Case Management
Eliminate paperwork and streamline the resolution of requests, complaints, incidents, and other cases with increased visibility and efficient automations.
Workflow Management
Customize, track, and automate the workflows that power your programs and processes, adapting the platform to the way your organization gets things done.
Content & Document Management
Reduce or eliminate paperwork and organize all your digital assets in a single storage solution.
Code/Policy Management
Easily add and update your policies/codes/checklists and quickly reference your digital policy/code/checklist book, manage violations and propose remedies, and automatically adjust the related workflows.
Reporting & Insights
Access analytics reports in real time and make sense of your data with advanced insights backed by artificial intelligence and machine learning.
Location-Based Visualization (GIS)
View assets by location with advanced mapping integrations for intuitive visibility and streamlined operations – at the office and in the field.
Billing & Payments
Manage fee structures, support billing, and process self-serve payments all in one system, empowering essential cost recovery and frictionless bill pay.
Omnichannel Communications
Send and automate notifications, alerts, and other communications to internal and external stakeholders through email, SMS, social, and app push notifications.
Mobile & Web Interfaces
Improve access for staff and the public with personalized mobile apps and web portals designed for ease of use, efficiency, and security.
Multi-Language Support
Make your communications, apps, and portals more inclusive with support for a wide variety of languages.
Robust Security & Compliance
Maintain appropriate security and compliance with customizable protocols backed by SOC 2 Type 2 certification and ready to support FISMA, CJIS, PCI, HIPAA, ADA/WCAG, and other compliance needs.
Integrations & Extensibility
Seamlessly integrate with existing and future systems for 2-way syncing that allows you to streamline operations and see everything in one place without wasting previous investment or limiting future capabilities.
In the Cloud
Get all the benefits of a cloud-based SaaS platform with advanced reliability, security, and technical capabilities.
Notifications & Alerts
Knowledge Base, FAQs
Integration Services (API)
Sensible Pricing
Protect your budget with tiered pricing based on usage, not per-seat licensing. Get predictable scaling and maximum return on investment regardless of your size or needs.
Renowned Support
Keep things running smoothly with included Genie Hours that can be used for any type of assistance – from training to tech support.
Our flexible Accelerators are predefined configurations on the 3Di Engage platform that provide a significant head start towards your unique solution.
Data Collection & Organization
Empower your teams to collect useful data on the go using robust mobile solutions.
Leading Technology
Unlock new possibilities with a comprehensive suite of both common and cutting-edge features and capabilities.
Complete Solutions
Leave build-it-yourself platforms behind for a well-architected software solution built on 3Di Engage and customized just for you.
Case Management
Eliminate paperwork and streamline the resolution of requests, complaints, incidents, and other cases with increased visibility and efficient automations.
Sensible Pricing
Reduce total cost of ownership and easily predict expenses with pricing based on usage rather than users.
Reliable Support
Rest easy and minimize maintenance with our renowned Genie Support included in your subscription.
Create organization-wide and easy to adopt digital solutions.
Since 3Di Engage is already built for the way you work, it can be implemented in as little as 2-3 weeks. Our team will customize it for your needs, integrate with your existing systems, and have it delivering value right away.
Reduce cost of ownership and increase effective customer engagement.
Businesses and other key stakeholders want quick and easy access to your organization. 3Di Engage makes it simple to provide that access with mobile apps, web portals, omnichannel communication tools, and 2-way integrations with any other systems you use to communicate. Engage any person, at any time, through any channel they prefer.
Break down barriers and Engage with anyone, anytime, anywhere.
Bouncing between systems to access information and manage processes is slow, frustrating, and can leave you feeling one step behind. 3Di Engage eliminates these silos, providing a full 360-degree view across systems and functions. With advanced reporting and 2-way integrations with your other systems, you get visibility into everything you need from a single place.
Stay secure and compliant.
From ADA compliance to securing sensitive information, your software must be up to the task. That’s why we maximize security through compliance with standards such as CJIS and SOC 2 Type 2 and host our 3Di Engage platform on AWS’s FedRAMP compliant infrastructure.
Pay only for what you use & Genie Support.
Maintenance, Operations and Support are parts of the subscription plan.
Genie Support.
Maintenance, Operations and Support are parts of the subscription plan.
A better world, one community at a time.
States, cities, and organizations across the country are using 3Di solutions to improve countless lives. Their work is what drives us.
Digital Transformation Experience
22 States Empowered
3Di Solutions
Discover how 3Di Engage can help you digitally transform your business processes.