The citizen engagement model is evolving, primarily due to the newer technologies being readily available and how all of us as users interact with these technologies. We use mobile first now.

Instead of calling, we use a mobile app. For the most part, citizens do not care how the technology works as long as it performs the tasks while being easy to use.
Vision: MyCity 311

An Integrated, Personalized Technology Platform

  • The Citizen View (for the residents, businesses)
  • The City View (for the Mayor’s office, Council, Department management, Operations)
  • Partner View (other agencies)
  • Anywhere, anytime (Mobile, Web)
  • GIS Integrated
  • Self-service
  • One Login/Password
  • Personalization, preferences
  • Notification (email, SMS)
  • Multilingual capable